Booking Cancellation Policy for Juliet7.com
At Juliet7.com, we understand that sometimes plans change. This Booking Cancellation Policy explains how you can cancel your booking, and any charges that might apply.
2. Cancellation within 14 days of Booking
If you cancel your booking within 14 days of making it:
- Full Refund: You will receive a 100% refund of any amounts paid, provided that your scheduled date of service, stay, or event is at least 7 days away from the date of cancellation.
3. Cancellation after 14 days of Booking
If you cancel your booking more than 14 days after making it:
Up to 7 days before the scheduled date: 50% refund of the total booking amount.
Less than 7 days before the scheduled date: No refund will be provided.
4. Extenuating Circumstances
If you need to cancel due to extenuating circumstances (e.g., serious illness, a death in the family, natural disasters), please contact us as soon as possible. We will consider these cancellations on a case-by-case basis and may provide a full or partial refund at our discretion.
If you do not show up for your scheduled service, stay, or event without notifying us, no refund will be issued.
6. Modifying a Booking
Should you wish to change the date or details of your booking:
More than 7 days before the scheduled date: We will accommodate changes based on availability without any additional charges.
Less than 7 days before the scheduled date: Modifications are subject to availability, and additional charges may apply.
7. How to Cancel
To cancel your booking, please log into your account on Juliet7.com and navigate to the ‘My Bookings’ section. From there, select the booking you wish to cancel and follow the prompts. Alternatively, you can contact our customer service for assistance.
8. Refund Processing
Refunds, where applicable, will be processed to the original mode of payment within 10 business days of the cancellation confirmation.
9. Questions or Concerns
If you have any questions about our cancellation policy or require further clarification, please contact our customer service.
Thank you for choosing Juliet7.com. We hope to serve you again in the future.